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Company

Q: Who is Involvd®? A. Involvd® is a new clothing brand founded to raise awareness about critical social and environmental issues in the United States. In the simplest terms, our goal is to educate and inspire concerned Americans to be, get and stay involved in charitable causes and activities that improve the lives of others. Involvd®’s mission and vision emerged from the minds of entrepreneur and EuroMedia founder, Tim, and his business partner, Twist Media Group founder, Kelli.

Q: Why don’t you support any political causes or parties? A: The main reason is that Involvd® is apolitical–that is, we don’t directly support or align with any political group or worldview. In fact, we very much abhor the discord and division sewn by zealous partisans from both sides. Moreover, to stoke their own agendas, we feel that some news outlets often under-report and over-politicize truly important social issues, including Mental Health, Homelessness, and Climate Change. For this reason, we strongly encourage people to inform themselves using a variety of independent printed and digital sources. In essence: to pursue truth.

Besides providing great products and customer support, Involvd's focus is and always will be on doing all we can to alleviate human suffering - serving as a bridge between concerned, compassionate citizens and community and national organizations.

To this end, we have positioned our clothing brand designs as ‘conversation starters,’ aimed at generating public dialog and attention around important issues. We believe that awareness begets empathy, which leads to action, as people become personally involved in helping those in need regain their dignity and get back on their feet, an ideal that we believe should always transcend political ideology.

Products

Q: What does Involvd® sell? A: We offer T-Shirts, Trucker Hats, Long-Sleeve Shirts, Sweatshirts, and Hoodies. All our items are in inventory and ready to ship. The Involvd® team are constantly reviewing new items and listening to what our customers want to wear to continue to promote social awareness. If there’s a particular type of garment you would be interested in, shoot us a quick email.

Q: Which retailers sell Involvd® products? A: Involvd® is not currently sold through outside retailers. The only place to purchase our clothing is through our website, social channels, and other online channels.

Q: Does Involvd® offer gift cards? A: Currently we do not offer gift cards.

Ordering

Q: How long will it take my order to ship?  

A: We are not a ‘print on demand company.' We keep all of our items in inventory ready to ship to you within two business days, and for our tie-dyes we ship within five business days, so you can enjoy your purchase. We take pride in our products so we Quality Control (QC) every item before it ships.

Q: How do I know what size I am? A: To get a precise and comfortable fit, please refer to our convenient sizing guide on each of the products before ordering.  

Q: Can I call Involvd® directly to place an order? A: The only way to purchase our clothing is through our online website.

Q: My package may have been lost or stolen. What should I do? A: When your order ships, you will receive a link which allows you to track your order’s progress using the courier’s online updates (USPS, FedEx, DHL, etc.). They, not Involvd®, are responsible for lost, stolen, unclaimed or damaged packages. So, if your order fails to arrive when you expect it, or you have reason to suspect package theft, contact the courier right away.

Returns, Exchanges, Warranty  

Q: My clothing item may have arrived with a manufacturing defect. What is your warranty? A: Involvd® strives to deliver the highest quality garments and customer satisfaction. Even with our strict quality control, rare manufacturing defects may occur. If this happens, contact us and we will address your concern. 

Q: What is your return and exchange policy?

A:  All sales of Involvd® garments are final and shipping costs are non-refundable. However, if you change your mind about a purchase, we will accept a return, providing conditions described here are explicitly met. We follow this policy closely, so please take time to read it and contact us if you have any questions.

Involvd USA, LLC ("we" and "us") is the operator of this "Website" (https://involvdusa.com). 

By placing an order through this website you agree to the terms below. Terms are provided to ensure that both parties are aware of and agree upon this arrangement to mutually protect and set expectations about our service.

1. General

Stock availability. We try to maintain accurate inventory on our website but there may be an occasional stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this case, we will send the available products to you, and ask whether you would prefer to await restocking of the backordered item or have us process a refund.

1.  Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in your order. Payment for shipping will be collected at the time of purchase, and the amount charged will reflect your final price.  

1. Returns

3.1 Returns Due to Change of Mind

If you change your mind about your purchase, Involvd USA, LLC will happily accept returns, as long as we receive your request within 30 days after accepting the item(s), and item(s) are returned to us unused and in resalable condition. Please note that when returning unused items, you will have to arrange and pay for the return shipping. Please use the mailing bag that the item was shipped in as your return packaging.

Once we receive and accept your returned item(s), a refund will be processed and credited toward a future purchase. We will notify you via email once this step has been completed. Involvd USA, LLC will gladly refund the value of the goods returned but will NOT refund the value of any shipping paid.

1. Delivery Terms

4.1 Domestic Transit Times

In general, domestic shipments remain in transit for 2 to 7 days.

4.2 Shipping Time

Orders are usually dispatched within 2 business days after payment is received. Our warehouse operates Monday through Friday during standard business hours, except on national holidays at which time it is closed. On these occasions, and every day, we take steps to minimize any potential shipping delays.

4.3 Change-of-Delivery Address

If you request it, we can change the delivery address for your order any time before the order is shipped.

 4.4 P.O. Box Shipping

Involvd LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.5 Military Address Shipping

We are able to ship to military addresses using USPS (standard mail). However, we are unable to do so using commercial courier services, such as FedEx, UPS and others.

4.6 Items Out Of Stock

If an item is out of stock, we will ship all available items immediately, and send the remaining items when they return to stock.

4.7 Delivery Time Exceeded

If your parcel has not arrived by the promised date, please contact us so that we can investigate the reason and reprocess the order.

1. Tracking Notifications

When your order ships, you will receive a tracking link which allows you to follow its progress based on updates from the courier/shipping provider.

1. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, please reject the parcel from the courier and contact our Customer Care department. If you are not present when a damaged parcel arrives, let us know that, too, and we’ll give you instructions about what to do next.   

1. Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of goods displayed on our website.

1. Cancellations

If you change your mind before receiving your order, we are able to accept cancellations at any time before the order has been shipped. If an order has already been shipped please refer to our refund policy.

1. Insurance

Parcels are insured for loss and damage up to the value assigned by the courier.

9.1 Process for Parcels Damaged In-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for Parcels Lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

1. Customer Service

For customer service inquiries, please email us at care@involvdusa.com.

1. Valid Payment Options:

Payment for all goods must be by credit or debit card. We accept payment with:

• VISA

• MASTERCARD

• AMERICAN EXPRESS

• DISCOVER

• PAYPAL (see limitations on shipping options)

• APPLE PAY (iOS and OS users only)

• SHOP PAY

• GOOGLE PAY

• VENMO